Is attrition hurting your bottom line?

We will tell you who is going to leave, why they are going to leave and what you need to do to save them. ™

 

Attacking Attrition
with Data Science

AnswerOn reduces turnover costs in call centers by 15-30% on average, saving 10-25% in training costs with a program margin upwards of 10-20% per year.

This video explains our process for identifying high-risk agents and prescribing the solution to keep them from leaving.

Call Center Retention

Call Center Agent Retention

We have heard many call centers express the idea that losing agents and the thousands they spend on recruiting and training are just “costs of doing business.” However, when you partner with AnswerOn, you can learn how to overcome these industry issues. AnswerOn can identify which agents are most at-risk of leaving and can help your managers have meaningful, individual-specific conversations with these agents to keep them from leaving and re-engage them for the work at hand.

Partner with AnswerOn and reverse the tide of people leaving and bolster your ROI.

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People Analytics

AnswerOn’s People Analytic offering is paired with our Call Center Agent Retention solution to maximize your understanding of your agents and the effect of your call center policies on agent attrition.

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Subscriber Retention

You’ve worked hard to earn your best customers, so don’t ignore them while on the hunt for new ones. AnswerOn will create individualized retention offers directed at your high-risk, high-value subscribers.

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White Papers

With over 15 years of experience in helping our customers, and over 100 years of combined statistical analysis, AnswerOn has accumulated best practices and research in customer and agent loyalty.

Case Studies

Learn how we saved one client over $300 million dollars, reduced agent attrition of another by 30%, and reimagined how one client interacted with their subscribers that drastically improved their retention.

AnswerOn Blog

The AnswerOn blog showcases our industry knowledge, research, and expert insights in reducing attrition.

Our Customers

“AnswerOn has been great partners in our business. They hit the ground running and have attacked the project with enthusiasm and a real desire to understand the intricacies of our company and Industry. Through their diligence, they were able to provide very actionable data with an incredible ROI.”
– Todd Coughlin, West Corporation

Stop losing money to agent attrition.

Use our calculator to see how much you could be saving by partnering with AnswerOn.

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