Approaching Attrition in the Security Industry

Written By: Eric Johnson, President and CEO of AnswerOn, Inc AnswerOn has been analyzing customer behavior for over 16 years and our scientists have been leaders in this field long before AnswerOn was founded. Our approach is straightforward – “We will tell you who is going to leave, why they are going to leave and […]

Show Me the Money

Written by Eric Johnson, President and CEO of AnswerOn, Inc. In the 1996 movie “Jerry McGuire,” Rod Tidwell (the character played by Cuba Gooding Jr.) famously implored McGuire (Tom Cruise)- “I wanna make sure you’re ready, brother. Here it is: Show me the money.”[1] Unfortunately, this is the image many call center operators have on […]