Total Lifecycle Management

AnswerOn approaches subscriber loyalty solutions with the premise that a loyal subscriber yields higher profits through:

  • Revenue growth
  • Lower operating costs
  • Referrals
  • Premium pricing

AnswerOn’s unique Total Lifecycle Management Solution identifies critical moments in the customer lifecycle and the right interventions presented to the right subscribers at the right moments to boost loyalty.

Financial Impact

Total Lifecycle Management provides the following sustainable and measurable results:

  • Increases revenue by reducing churn rates
  • Reduces the cost of contacting subscribers by contacting only high-risk subscribers
  • Optimizes offers so that high cost offers are only offered where it’s vital to retain high value customers
  • Raises ARPU by identifying potential cross sell and up-sell opportunities
  • Extends customer lifecycle by interacting with customers at ideal moments before they enter into high risk patterns of behavior

Subscriber Retention

Create individualized retention offers directed at high-risk, high-value subscribers

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Call Center Agent Retention

Increase the retainage of your call center agents with proven engagement techniques

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People Analytics

Create the optimum work environment that retains your call center agents

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