Below is a sampling of White Papers published by AnswerOn, as well as some excerpts from the White Papers. Click any of the article titles for a form to request the whole document.
Managing Agent Attrition for Better Performance With the Use of Predictive Analytics
For many in the call center industry, the attrition of their agents is considered an unavoidable but bearable “cost of doing business.” They seem surprised that it is a concern of their customers as well.
How to Validate Retention Campaign Success
A comprehensive evaluation of using control groups as campaign measurement devises and alternative measurement suggestions.
Family Plans as a Way to Lower Churn
A look at the good and the bad behavior associated with family plans and how to leverage family plans to lower customer attrition.
The AnswerOn Solution for Customer Retention
Many companies find themselves focusing only on adding new customers. However, ignoring customer attrition could eventually lead to the demise of any great company. Customer Retention is incredibly important for growing a sustainable business.
The AnswerOn Platform
AnswerOn provides solutions that enable service providers to efficiently retain their customers. The AnswerOn Solution for Customer Retention helps increase offer take rates and promotes customer loyalty, driving dramatic improvements to revenues and profits. AnswerOn’s quantitative predictive models along with qualitative analysis of customer behavior identify churn-likely customers and generate recommended actions a service provider can take to retain those customers, thereby increasing revenue and minimizing operating costs.
The AnswerOn Platform: Acquisition
The AnswerOn Solution for Customer Acquisition helps to identify low-risk subscribers that provide the highest revenue potential.
The AnswerOn – NICE Solution Offering for Customer Retention
Our quantitative predictive models along with our qualitative analysis of customer behavior identify churn-likely customers and generate recommended actions a service provider can take to retain those customers, thereby increasing revenue and minimizing operating costs.
Since 2001, AnswerOn, in its efforts to reduce attrition in call centers, has operated under a simple motto: “We tell you who is going to leave, Why they are going to leave and What you need to do to save them™”. The simplicity of this statement belies its true power to a Call Center Operator.