Often used interchangeably, data modeling and data analytics evaluate separate components of data. Data modeling requires setting parameters on data to better understand it.On the other hand, data analysis considers the data itself, allowing you to make informed business decisions. Here are some distinguishing qualities between modeling and analytics.
Call Center Churn: Root Causes of Agent Attrition
Here are several common reasons that agents leave after the onboarding process, and how AnswerOn’s solution can help call centers know which agents are at-risk and, most importantly, the proactive action that can prevent them from leaving.
Data Mining Churn Solutions: From Raw Data to Predictable Data
With today’s technological capabilities, we have access to numerous sources of qualitative and quantitative data. However, an exhaustive amount of raw data fails to reveal patterns that describe churn rates. Moving from raw data to predictable data requires a data mining process.
The difference between structured and unstructured employee interactions in fighting attrition
Structured interactions are one of the key components in the AnswerOn System for retaining agents.Find high risk agents BEFORE they leave.
The Lifetime of Research
Michael Mozer, Scientific Advisor at AnswerOn and Professor at the University of Colorado discusses AnswerOn’s early days of churn prediction.
True Crime: Fighting Agent Attrition
The TV crime show genre is very popular. Fighting agent attrition with AnswerOn is a lot more like your favorite “whodunit” than you’d expect it to be.
“One-Size fits all” won’t make it right for all
“One-Size fits all” solutions for improving call center moral might make happy agents happier, but could push at-risk agents out the door.
The AnswerOn Scoop – October 2017
Office Manager Pamela Ramon shares some exciting happenings including promotions and a company volunteer day in the October AnswerOn Scoop.
Implementing Predictive Analytics
Predictive Analytics is a hot topic, but many consulting firms don’t tell their clients what to do with the data to improve their business. AnswerOn does.
MBWA – Management By Walking Around
CEO Eric Johnson explains how managers trick themselves into thinking they know how their employees feel just by walking around.
